Privacy policy

Effective Date: 24 February 2026

TOKFO ("we", "our", or "us") operates the website www.tokfo.com.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party payment gateways)
• Device information (IP address, browser type, device type)
• Usage data and browsing behavior

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve website functionality and user experience
• Analyze website performance and marketing effectiveness
• Send promotional emails, SMS, and WhatsApp messages (if you opt in)

3. Payment Security

All payments are processed through secure third-party payment gateways. We do not store your card, banking, or UPI details on our servers.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.

We may use third-party analytics and advertising tools, including:

• Google Analytics
• Meta (Facebook) Pixel

These tools may collect information such as IP address, browser type, device information, and on-site behavior to measure performance and deliver relevant advertisements.

You can manage or disable cookies through your browser settings at any time.

By using our website, you consent to the use of cookies and tracking technologies as described in this policy.

5. Communication via Email, SMS & WhatsApp

By providing your contact details, you consent to receive:

• Order confirmations and transactional updates
• Shipping notifications
• Customer support communication
• Promotional offers and marketing messages (where applicable)

We may use authorized communication platforms, including WhatsApp automation tools, to send these messages.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

6. Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

7. Data Retention

We retain your information only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

8. Third-Party Services

We may share necessary information with trusted third-party service providers solely for business operations, including:

• Payment gateways
• Shipping and logistics partners
• Analytics providers
• Advertising platforms
• Communication service providers

These providers process data only as required to perform their services.

9. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at the email address below, subject to applicable legal requirements.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be reflected with an updated effective date on this page.

11. Contact Us

For any privacy-related concerns, please contact:

📩 hello@tokfo.com
📍 Hyderabad, Telangana, India